SHIPMENTS AND LIMITATIONS
The delivery is supported in the following countries:
Europe
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Germany
- Estonia
- Ireland
- Greece
- Spain
- France
- Italy
- Latvia
- Lithuania
- Luxembourg
- Hungary
- Netherlands
- Austria
- Poland
- Portugal
- Romania
- Slovenia
- Slovakia
- Sweden
- Finland
Non-European Countries (DDU)
- Albania
- Argentina
- Armenia
- Australia
- Azerbaijan
- Barbados
- Bahrain
- Belarus
- Brazil
- Bulgaria
- Canada
- Chile
- Colombia
- Cyprus
- United Arab Emirates
- Georgia
- United Kingdom
- India
- Indonesia
- Israel
- Japan
- Kazakhstan
- Kosovo
- Kuwait
- Lebanon
- Malaysia
- Malta
- Mexico
- Monaco
- Morocco
- New Zealand
- Norway
- Pakistan
- Qatar
- Russia – temporarily suspended
- Saudi Arabia
- Serbia
- Singapore
- South Africa
- South Korea
- Switzerland
- Thailand
- Tunisia
- Turkey
- Ukraine
- United States
- Vietnam
T-Data S.r.l confirms the acceptance of order processing by sending a summary email to the email address provided by the Customer in the order itself. It prepares the goods included in the order and entrusts them to the Courier with the original manufacturer's packaging or with cardboard boxes properly sealed. The timing for entrusting the products to the Courier is "Within the next working day from the order date."
The goods are shipped from T-Data Italia warehouses, specifically from "T-Data_TL Modulo L1, Via Strasburgo 31, 41011 Campogalliano (MO)."
Deliveries are made from Monday to Friday, from 9 am to 6 pm, excluding national holidays. In the case of multiple orders, separate delivery is not provided; instead, the products will be delivered together in a single shipment. The order summary and the confirmation email will indicate the terms within which T-Data S.r.l undertakes to deliver the products ordered by the user, barring unforeseen circumstances. T-Data S.r.l uses the following couriers: DHL, BRT, GLS, SDA.
Tracked Express Courier Shipment
|
Country of Delivery |
Type of Shipping |
Delivery Term to the Buyer |
Customs Duties and Import Taxes |
|
Tracked Express 24/48 hours |
2-4 business days from the order date. |
No |
|
Tracked Express 48/72 hours |
3-4 working days from the day of the Order. |
No |
|
Tracked Express 48/72 hh |
3-4 working days from the day of the Order.. |
No |
|
Tracked Express48/72 hh |
3-4 working days from the day of the Order.. |
No |
|
Tracked Expressa 72/92 hh |
4-5 working days from the day of the Order. |
No |
|
|
Tracked Express DDU 48/72 hh |
3-4 working days from the day of the Order. |
Yes, DDU The amount paid during checkout does not include any import cost . |
Import costs
For some of the sales destination countries (see “Tracked Express Courier Shipping” table) it may be necessary to pay import costs. These are a charge applied to shipments by the customs authority of the destination country or region. They are calculated based on the following factors: the declared value and shipping costs of the product, the product category, the country and region of origin, the customs tariffs of the destination country, applicable trade treaties.
Delivered Duty Unpaid (DDU). This term indicates that the seller assumes only responsibility for shipping the product and that, upon delivery, the customer is responsible for paying the shipping carrier any import costs. In this case the amount paid by the customer during checkout does not include any import cost.
Shipment Tracking
Once the order has been dispatched, the customer will receive an email with tracking information for the package. Twenty-four hours after the order has been sent, it will be possible to view the shipment status by clicking on the tracking link provided in the email.
Checking the Packages
We suggest you check the following in the presence of the delivery driver:
- That the number of packages corresponds to that indicated on the delivery note (handed to you by the courier).
- That the packaging is in good condition: no visible damage, tampering, wetness or alteration to the sealing tape.
-
That the size of the product packaging and any information contained on it appear to coincide with the order.
Any exterior damage or missing packages must immediately be brought to the attention of the courier in writing on the delivery note, and also notified to T-Data s.r.l within 8 days.
If it is not possible to check the condition of the product at the time of delivery, we suggest you sign for delivery “unchecked/with reservation”.
Once the delivery note has been signed and handed to the courier, it will no longer be possible to contest the quantity and condition of the goods delivered.
Delays in Delivery
In the event that the purchased product is not delivered, or arrives later than specified in the indicated Terms of Delivery, the user can specify a supplementary date. The user shall have the right to terminate the contract in the following cases:
- Delay in delivery greater than 10 working days from the original delivery date.
Upon termination of the contract, the user will be reimbursed the total cost of the order, including shipping fees.
Limitations
Delivery is not possible to the following locations:
- Italy: Livigno, Campione D'Italia
- Germany: the island of Helgoland and the territory of Büsingen
- Spain: Andorra and Gibraltar, Balearic Islands, Canary Islands-Ceuta-Melilla
- France: Corsica, New Caledonia, Saint-Pierre and Miquelon, the Wallis and Futuna Islands, French Polynesia and the French Southern and Antarctic Territories